Full Time Technology Consultant – Technical Support  

Job Summary 

GLC is seeking business savvy & technically inclined individuals to join the team. The ideal candidate will play a critical role in offering technical support, diagnosing issues, and providing solutions for clients. This role is perfect for someone who possesses a mix of technical prowess, self-motivation, exceptional communication skills, and a service-oriented mindset. 

Key Job Responsibilities 

  • Technical Skills & Workload Management

    • Manage multiple support tickets efficiently while adhering to Service Level Agreements (SLA)

    • Implement a consistent problem-solving approach - conduct effective research, monitor trends, discern between symptom and root issue

    • Understand when and how to prioritize work

    • Accurately account for hours worked daily, ensuring detailed entries

    • Ability to manage multiple tasks concurrently 

  • Thinking Skills 

    • Ability to identify and manage risks 

    • Think strategically to proactively address issues. 

    • Understand the impact of people on the decision-making processes. 

  • Communication 

    • Clear and concise business writing 

    • Ability to actively manage stakeholder expectations - delivering regular updates, ensuring client satisfaction at the conclusion of tickets and projects. 

Qualifications 

  • Diploma or bachelor’s degree in Information Technology, Computer Science or equivalent technical training. 

  • Solid understanding of computer and network systems. 

  • Excellent interpersonal and communication skills, with a strong ability to explain complex technical concepts in a user-friendly language – both in conversation and in writing. 

  • Ability to work effectively in a team and independently – the ideal candidate believes the team is greater than the individual. 

  • Shows a commitment to continuous self-learning.  

  • Industry-recognized certifications in Microsoft (fundamentals, MCA) or IT service management, such as CompTIA A+, ITIL Foundation, or others, are an asset. 

  • Experience in technical support, helpdesk, or user support roles is an asset.  

Who We Are  

GLC Solutions Inc. was formed in 2000 to establish a "Customer First" IT solutions and support organization. GLC has built a strong reputation of quality and value through heavy investment in GLC team members.  GLC has significant industry experience with allows the team to recommend specialized solutions to fulfill our client's business requirements with honesty and integrity. GLC promotes a fast-paced environment of self-motivated continuous learning to be able to add high value to all our clients.  

How to Apply   

Applications require a current CV and cover letter. Please submit your complete application to careers@glcsolutions.ca. We thank all applications for their interest, but only candidates under consideration will be contacted.